kaliban.org Sep 5 2004

by Gunnar on 5. September 2004 · 5 comments

Tricks of the Trade

Technical Support: When helping someone fix their computer over the phone, and you want them to see if all the cables are plugged in correctly, don’t ask, “Have you checked to see if the cable is plugged in?” because the customer will always say, “Of course I did, do you think I’m a moron?” Instead say, “Remove the cable, blow the dust out of the connector, and plug it back in.” The customer will most likely reply, “Hey, it’s working now—I guess that dust really builds up in there!”

Mehr davon? Dann bitte zu dem großartigen Tricks of the Trade-Artikel in der Morning Post weitersurfen.

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